FAQ
Have a question that isn't answered below? Contact us and we'll get back to you.
Ordering
How do I place an order?
You can order directly from our catalog. Each product page lists the available colors and options for that style.
Can I customize the color pattern on my suit?
Yes. See our Color Options page to compare available camouflage colors and material-specific dye methods (Desert, Woodland, Mossy, Leafy Green, and White).
Can I buy a suit in person in Sweetwater?
We primarily sell online, but customers can visit our Sweetwater, Tennessee warehouse to purchase synthetic or leafy suits. Contact us before visiting to confirm stock and arrange your visit.
Shipping
Where will my order ship from?
All jute items, BDU products and Boonie hats ship from California via UPS. Other synthetic ghillie suits, kits and accessories ship from Sweetwater, Tennessee. BDU products and Boonie hats ship from California regardless of material. If your order includes items fulfilled from different locations, they may arrive in separate shipments. Your available shipping services and charges are shown at checkout.
Do you ship internationally?
Yes. If you have questions about an international order, contact us at 1-877-510-0147.
Can you ship to APO/FPO military addresses?
Yes. For jute items, BDU products and Boonie hats built in California, we first ship by UPS to our Sweetwater, Tennessee location. We then ship the order to the APO/FPO address by USPS. Contact us before ordering to an APO/FPO address so we can confirm the shipping arrangements for your items.
How long does shipping take?
BDU items usually take about 5 days to build when the base BDU garments are in stock. If we need to source your selected pattern and size, additional time is required. Contact us before ordering if you need your item by a specific date. Build time does not include carrier transit. Other products normally ship in 1–2 business days. These are preparation times before carrier transit.
Do you have dealers who carry your products?
Yes. See our Dealer Finder page for a list of authorized dealers in the United States and internationally.
Product Care & Materials
What are your suits made of?
Our range includes traditional jute-thread ghillie suits, lightweight synthetic-thread ghillie suits and three-dimensional leafy suits. Materials vary by product; check each product page for construction and specifications. Compare designs in our Ghillie & Leafy Suit Guide.
How do I wash a jute ghillie suit?
Hand wash only. Fire retardant must be reapplied after washing jute. Follow the fire-retardant product instructions when reapplying treatment.
How do I wash a synthetic ghillie suit?
Hand wash only. Hang to dry. Do not machine wash synthetic ghillie suits.
How do I wash and dry a leafy suit?
Turn the leafy suit inside out and machine wash on the gentle cycle. Hang to dry. Do not put leafy suits in a dryer.
For a material-by-material reference, read our ghillie suit washing and care guide, including jute fire-retardant aftercare.
Is jute thread flammable?
Jute is a natural fiber and will burn if exposed to open flame or high heat, the same as any natural-fiber material. Keep your suit away from campfires, cigarettes, muzzle blast, and other heat sources. We recommend purchasing a fire retardant to treat all Jute products before using them.
Warranty & Returns
Do your products come with a warranty?
Yes. Our suits carry a one (1) year warranty against defects in materials and workmanship.
What is your return policy?
You may request an eligible return within 30 days of delivery. Customers are responsible for return shipping costs. Review our full return and refund policy for condition requirements and exclusions.
BDU size exchanges and refunds are accepted within 30 days of delivery. Items must be in new, unworn condition. Returns without an exchange incur a 20% restocking fee because BDU items are made to order. The restocking fee is waived for size exchanges.
When will my refund be issued?
Once we receive your return and it passes inspection, we issue the refund within 2 days. Your bank or payment provider may take additional time to post it to your account.
Account & Privacy
How is my personal information used?
See our Privacy Policy for details on how we collect, use, and protect your information.
Still Need Help?
Reach us at 1-877-510-0147, or by mail at 126 Industrial Park Rd. Sweetwater, TN 37874. You can also use our Contact page and we'll respond as soon as we can.